Cancellation policy
Purchase Options & Subscription Cancellation Policy
Effective Date: February 12th, 2026
Jellicoe Health offers both one-time purchases and subscription purchase options. By selecting a subscription option at checkout, you agree to the terms outlined below.
Subscription Overview
Subscriptions are designed to provide convenience and uninterrupted product delivery at a preferred rate.
When you select a subscription:
You authorize recurring charges to your selected payment method.
Orders will automatically renew according to the delivery frequency selected at checkout.
You may manage, modify, or cancel your subscription at any time prior to renewal.
Billing & Renewal
Subscription orders are billed automatically on the renewal date.
You will receive confirmation of each renewal via email.
It is the customer’s responsibility to ensure payment information remains current and valid.
If payment fails, we may retry the charge before cancelling the subscription.
Cancellation Policy
Subscriptions may be cancelled at any time prior to the next billing date.
To avoid being charged for your next shipment, cancellation must be completed before the renewal is processed.
Once a subscription order has been processed and fulfilled, it cannot be retroactively cancelled.
Refunds on Subscription Orders
The 30-day money-back guarantee applies only to the first shipment of a product.
Subscription renewal shipments are not eligible for refunds under the first-order guarantee.
Charges that have already been processed are not eligible for retroactive cancellation.
Customers are responsible for managing their subscription prior to renewal to avoid unwanted shipments.
Modifications
Customers may log into their account to:
Update shipping address
Update payment information
Change delivery frequency
Skip a shipment
Cancel their subscription
If you experience difficulty accessing your account, please contact support prior to your renewal date.
Failed Deliveries / Refused Packages
If a subscription order is returned due to:
Incorrect shipping address
Refusal of delivery
Failure to retrieve package
The original shipping charges are non-refundable. Additional shipping fees may apply for reshipment.
Policy Abuse
We reserve the right to suspend or terminate subscriptions and/or refuse service in cases of:
Repeated refund requests
Chargebacks without contacting support
Excessive cancellation patterns
Policy manipulation