Refund policy
Refund & Return Policy
At Jellicoe Health, we stand behind the quality of our products. If you are not satisfied with your first purchase, we’re here to help.
Please review the policy below carefully.
30-Day Money-Back Guarantee (First Purchase Only)
We offer a 30-day money-back guarantee on your first purchase of each product.
If you are not satisfied, you may request a refund within 30 days of confirmed delivery.
Eligibility Conditions
The guarantee applies to one unit per product, per customer.
If multiple units of the same product are purchased in a single order, only one unit is eligible for refund.
If additional orders of the same product are placed before a refund request is submitted, only the first unit of the first order remains eligible under this guarantee.
Subsequent purchases of the same product are not eligible for additional refunds.
Refunds are limited to one refund per product, per customer.
What Is Refunded
Refunds apply to the paid product purchase price only.
Original shipping charges are non-refundable.
If free shipping was applied to an order that included multiple units, only the eligible unit will be refunded.
Return Requirements
For most first-time refund requests, customers are not required to return opened products.
We reserve the right to request return of unopened items in certain situations.
If a return is required:
The customer is responsible for return shipping costs unless otherwise stated.
Items must be unused and in original packaging.
Subscription Orders
The 30-day guarantee applies to the first shipment of a product only.
Subscription renewals and subsequent shipments are not eligible for refunds under the first-order guarantee.
Customers are responsible for managing or cancelling subscriptions prior to renewal. Subscription charges already processed are not eligible for retroactive cancellation.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery with:
Your order number
A description of the issue
Photos of the product and packaging (if applicable)
We will resolve the issue promptly.
Non-Refundable Situations
We do not offer refunds for:
Requests submitted after 30 days from delivery
Additional units beyond the first eligible unit
Subsequent purchases of the same product
Orders flagged for abuse, excessive refunds, or policy manipulation
Products purchased from unauthorized third-party sellers
Chargebacks
If you have an issue with your order, please contact us before filing a chargeback. Filing a chargeback without contacting us may result in account restrictions and forfeiture of eligibility under this policy.
How to Request a Refund
To initiate a refund request, please contact:
Include:
Full name used on order
Order number
Email address used at checkout
Our team will respond within 1–2 business days.
Policy Updates
We reserve the right to modify this policy at any time. Updates will be reflected on this page with a revised effective date.